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Frequently Asked Questions

You have questions? We have answers.

Common questions are listed below. If you don’t find what you’re looking for, browse our website for detailed information. Still have questions?
Call or email us and we’ll provide an answer.

General

Name change

Transportation

Computers

Volunteers

Homebound adults

Grandparents Raising Grandchildren

Caregivers

Nurses

General

What exactly do you do?

We promote health and well-being by providing services to older adults in greater Phoenix who need a helping hand. We specifically serve homebound adults, family caregivers, nurses in faith communities, and grandparents raising grandchildren.

How do you help homebound adults?

We train, supervise, and insure volunteers who can help them with grocery shopping, paper work, mail reading, computer training, rides to the doctor, minor home repairs, and companionship. Our goal is to maximize the independence of homebound individuals – and help them remain living in their own homes. These services are offered free-of-charge.
See our service page for homebound adults

What is a family caregiver?

You are a family caregiver if you provide any kind of unpaid care for a loved one. You are a caregiver even if you’re making arrangements for someone who lives out-of-state.
See our service page for family caregivers

I am a grandparent raising my grandchildren. Am I considered a family caregiver?

Absolutely! We understand you are part of a growing number of such caregivers in Arizona. We provide support services that are focused on your specific needs.
See our service page for grandparents raising grandchildren

What do you do for family caregivers and grandparents raising grandchildren?

We provide support groups, seminars, legal assistance, respite care, fun outings, benefit counseling, books and videos, referrals, emergency funds, and more. These services are free-of-charge.

What do you do for nurses in faith communities?

We are a resource for nurses and faith communities who want to create and sustain health programs that help the “whole person” – in mind, body, and spirit. We provide specific training for nurses to help them work in their church, synagogue or mosque and promote health and healing.
See our service page for nurses in faith communities

Do you provide assisted living and nursing care?

No, we do not. You may be thinking of one of our related non-profit organizations, Beatitudes Campus. Call them at (602) 995-2611, or visit www.beatitudescampus.org.
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Name Change

Are you Beatitudes Center DOAR?

Yes, but we changed our name to Duet. We are the same interfaith, non-profit organization and provide the same services.

What happened to VICaP?

Nothing. No need to worry – our volunteer services are the same; the ONLY thing that has changed is our name.

What about Generations, Project GrandCare, and Nurse & Health Ministries Network?

We are no longer using “program” names. All services such as support groups, workshops, seminars, recreational outings, and faith community nurse training are still being provided.

Why did you change your name?

Research has shown that the wider community does not know about our great services. Even people who DO know about us have trouble remembering and sharing our information.

The bottom line is this: we need to secure more volunteers and donors, so we can continue to help homebound adults and elders in need. We also want to expand our reach – to help those who aren’t aware of our services. We believe a short, memorable name will help us reach those goals.

Why did you choose the name Duet?

We worked closely with a local, professional branding firm that guided us through the renaming process. After conducting focus groups and research, our Board of Directors – with staff support – chose the name Duet.

Everything we do comes down to one person compassionately helping another. In our Duet, there are two people, organizations, or groups that work together to create something positive and hopeful that helps others. As our new tagline says, we are your partner in health and aging.

What does your new trademark symbolize?

The butterfly is a symbol of change, beauty, and hope. It also represents various stages in life. But if you look at the “white space” around our butterfly symbol, you will see faces of two people looking toward each other and a more hopeful future. Here is our Duet.

Did my donations pay for your new materials?

They did not, but we did receive a very generous grant from The Emerald Foundation. This grant completely paid for all of our new materials, including our new website! We are deeply grateful for the Emerald Foundation’s support.

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Transportation

How soon should I call if I have a doctor appointment?

We need at least 3-5 business days notice to schedule an appointment.

Can I use your services for more than one appointment this week?

Clients are only allowed one appointment per week.

I live in Phoenix and my doctor appointment is in Chandler. Can you take me?

We only allow doctors appointments within our service area which is Phoenix, Fountain Hills, Glendale, Litchfield Park, Paradise Valley, Peoria, and Scottsdale.

Do you take people to their church, synagogue or mosque?

It depends on the situation. Basically, we do not take individuals to their faith community. However, if you know of someone who is willing to take you, that person can volunteer with us – and as part of a “friendly visiting” match, take you to church.

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Computers

Do you supply high-speed internet with your computers?

The computers come with dial-up service only. Individuals are allowed to purchase high-speed service, but they would be responsible for payment.

Is the computer a desktop or laptop? Do you have any laptop computers?

All our computers are desktop units with small TV-like monitors. We do not have flat screen monitors.

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Volunteers

How do I volunteer?

Simply attend an orientation!
See our volunteering page for more information

What do your volunteers do?

They provide simple services to homebound individuals. Also, volunteers can help in our office with phones, data entry, mailings, and much more – as well as assist us with special events and several fundraisers.

How much time is involved?

It is completely up to you; some services are as little as 30 minutes a week to 2 hours every other week.

What if I can only help on weekends?

Our services are very flexible. Volunteers can help during times that are convenient for them.

What opportunities do you offer to put my skills and interests to work?

Whether you are interested in community relations, fund development, planning special events, providing direct service to homebound adults, or helping in the office, we are committed to finding the right fit for you to apply your talents, experience and passion to our mission.

I would like to help a homebound adult, but I travel a lot in the summer. Is that ok?

Many of our volunteers do leave during the summer months. For those that are providing grocery shopping assistance we will try to have a substitute volunteer fill in for your neighbor while you are out of town if you will be gone for longer than a month.

If I volunteer for transportation, am I reimbursed for mileage?

No, we don’t have funds to reimburse you. However, because we are a 501(c)(3) organization, all contributions – including volunteers’ mileage – are tax deductible.

Do volunteers do yard work or housework?

No.

Do your volunteers prepare meals?

No.
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Homebound Adults

Can somebody take me to the grocery store?

Yes, if you are homebound (no longer driving) and meet certain criteria.

Q:Are you still driving?
A:Yes, but only sometimes.

We only serve people who are homebound, which means they have given up driving permanently.

Q: Are you homebound—do you drive?
A: Yes, I’m homebound. No, I don’t drive.
Q: Are you living independently?
A: Yes, I live at Pueblo Norte in Scottsdale. (one example)
Q: Isn’t there a bus at your facility that can take you to the store?
A: Yes, but I don’t like to take the bus. The time they go isn’t good for me.

We are sorry, but we have guidelines as to who we are able to serve. As long as a bus is available at your facility, we can’t provide services to you. Many people are homebound and have no way to get their groceries. We provide assistance to those individuals.

I am almost out of food—can I get a grocery shopper today?

Unfortunately, no. We don’t have volunteers right here. You may be eligible for our services if you fit our criteria. If so, we’ll look for a volunteer to help you. Sometimes, this may take a couple of weeks or longer before we find someone.

Is there a volunteer who can visit with my parent(s) and remind them to take their medications?

Our friendly visitors only come to visit, have conversation, share stories, and perhaps go to a park, senior center, or library, but they aren’t medically trained. They aren’t allowed to dispense medication or be responsible for reminders. That isn’t something that we do.

My Parents live in another state – is there a program like this where they live?

There might be. Faith in Action has a national website for all the Faith in Action volunteer programs around the country that are like ours. Click on a state on their map to see what is available.

Do you have anyone there to clean my house?

No, but we can give you referrals.

Can you send someone to do my yard-work or paint my house?

No. All handyperson services are for items that may be a safety issue or will assist in the livability of the home.

Do your volunteers prepare meals?

No, but our volunteers do help with grocery shopping, either with you or for you.

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Grandparents Raising Grandchildren

What does your agency do for grandparents raising grandchildren?

We offer support and assistance to grandparents raising grandchildren. We understand that dealing with school systems, health coverage, legal issues and complex family situations leaves “second-time-around” parents feeling overwhelmed.

Does your organization provide financial assistance?

No. We do not provide any direct cash assistance.

I am a grandparent raising several grandchildren and living on a limited income. Where can I learn about services specific to my situation?

The AARP has a new tool on its website called “QuickLINK.” If you log on and answer a few questions, QuickLINK will tell you about the benefits you may be eligible to receive. Some links will provide an application to fill out online. The AARP website is for those aged 50 or older who are raising grandchildren or other relatives.

Are my grandchildren eligible to receive financial assistance?

You could possibly qualify for TANF (Temporary Assistance to Needy Families.) You need to check with the Department of Economic Security (DES) Family Assistance customer services (602) 542-9935.

Can someone help me cover medical expenses for my grandchildren?

Medical coverage may be provided by AHCCCS. Apply for benefits on-line at www.HealthEArizona.org or complete the Application for Benefits (FA-001) form and return it to the local office that serves your ZIP Code. You may get an application at any Family Assistance Administration (FAA) local office or https://www.azdes.gov/ or call FAA customer services (602) 542-9935.

I’m still working and I can’t afford the cost of child care – where can I get help?

You can find help at The Department of Economics (DES) Childcare Administration. The purpose of DES Child Care is to assist eligible families with child care costs, enabling grandparents to participate in employment or in certain other circumstances when grandparents are unable to provide care due to an illness. For more information contact:

DES Child Care Administration
1789 W. Jefferson 801A
Phoenix, Arizona 85007
(602) 542-4248

What are guardianship subsidies?

Guardianship subsidies are for grandparents who have permanent guardianship (Title 8) of children who have been part of the child welfare system and reasonable efforts to reunify the child and parents have been made. The Arizona Department of Economic Security (DES) established an ongoing program of subsidized permanent guardianship. There are several items that a guardian must do to qualify to receive these subsidies. To find out more contact your Child Protective Services (CPS) case manager to apply.

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Caregivers

I’ve never been to a support group. What happens in the meetings?

Most of our groups meet once a month. We talk about the challenges faced by the participants. People say as much or as little as they like about their personal caregiving experience. Often, for the first meetings, caregivers may opt to just listen. A few of the groups have speakers at each meeting, followed by discussion. All of our groups are free and led by a professional facilitator.

Where are your support groups located?

Duet sponsors groups in Scottsdale, Phoenix, and Glendale. We can refer you to groups in other parts of the Valley if those locations are not convenient.

View Support group times and locations

Why do I feel guilty? I do the best I can.

Guilt seems to be part of the caregiving experience. You want to do the best for your loved one. You’re doing the best you can, and that’s all you can do. Remember that caring for the caregiver is equally important, so try to relax.

My loved one can’t stay alone. Who can I get to stay with them?

If your loved one doesn’t need hands-on care, we may be able to provide a volunteer to help out for 2 hours a week. You might also call a home health provider or try adult day care.

See the referral section of our website

How can I get my loved one to stop driving? He/she’s not safe behind the wheel.

This is very difficult, since driving represents freedom. Have a trusted friend, clergy person, doctor, etc. talk to them. AARP has articles and tips about giving up driving. You or a doctor can write a letter to the Motor Vehicle Division in the state they are licensed to request the suspension of a license. Remember, if someone has an accident while taking certain medications and is sued, they can lose everything.

My loved one can’t afford the cost of assisted living, residential or skilled care. What are their options?

They may be eligible to apply for ALTCS which is Medicaid for seniors. There are financial eligibility requirements. Call the Area Agency on Aging, Region One helpline at (602) 264-4357 and ask for a SAIL (Senior Adult Independent Living) representative to make a home visit. Or, talk to someone in their Benefits Assistance Program.

My mother lives in a different state. How can I help from a distance?

Do you have relatives in the area? A trusted friend? Call the Agency on Aging in her area to see what services are available. They will be a good resource.

My father is so isolated. What can he do?

What about a senior center? Transportation is available and they have many programs. Also, some faith communities have senior activities. Is he able to volunteer? Hospitals, churches, schools, etc. are always looking for help. Remember that many people are not “joiners.” We may be able to teach him how to use a computer, take him to the doctor if he no longer drives, or match him with a friendly volunteer visitor or phoner, should he qualify.

I feel overwhelmed. What can I do?

Respite care (getting a short break from taking care of your loved one) is essential if your loved one lives with you. It is vital that you “care for the caregiver.” Also, support groups and educational workshops provide an opportunity to meet and exchange ideas with other caregivers. You need to know you’re not alone. Support groups are a good place to learn coping strategies.

Mother seems to be forgetting things. Is it Alzheimer’s?

Alzheimer’s is one of many types of dementia. It is essential to get a thorough physical examination so that other problems can be ruled out. Small strokes, depression, medication side effects, and poor vision or hearing, may all bring on symptoms that mimic those of Alzheimer’s. Call your local Alzheimer’s Association for further information.
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FAQs for Faith Community Nurses

What is the Basic Preparation Course?

Our Parish/Faith Community Nurse Basic Preparation Course is an interfaith program that prepares experienced RNs to provide holistic healthcare to members of a faith community.
Find out more

When is the Basic Preparation Course offered and how do I sign up?

The Basic Prep Course is offered one time each year in two parts, four weeks apart, for a total of six days (early Spring).

To register

Call our office at (602) 274-5022 and ask to be placed on our mailing list. In December, registration information is mailed.
Register online
Download the registration information

How do I find a job as a parish/faith community nurse?

Occasionally, we know of a congregation actively seeking a faith-community nurse. We can share that information with you. More often, it is the nurse that introduces faith-community nursing to a congregation.

Many faith-based health programs begin as a volunteer position that may grow into a paid position. Each congregation, nurse, and health program is different.

What is a Health Ministry?

A faith-based health and wellness program, or health ministry, combines the skills of health professionals, clergy, and lay individuals to promote “health and healing as part of the mission and service of a faith community to its members and the community it serves”.
— ANA (2005), Faith Community Nursing: Scope and Standards of Practice

What is a Parish or Faith Community Nurse?

A parish or faith-community nurse is:

A parish or faith-community nurse provides/plays:

What services do you offer?

Can you come to my faith community to introduce the concept of faith-community nursing?

Yes. We can speak to clergy, nurses, lay ministers, and church boards. Please call our office for an appointment.

Can I come to your office to learn more about Faith Community Nursing?

Yes, our staff is available to meet with you and give a brief overview about faith community nursing and how to go about starting a health program in a congregation. We have a resource library with informational books of interest to faith community nurses and many other materials and information to share. Please call our office to schedule an appointment.

Do you offer CNA training?

No, we do not offer CNA training. You may be trying to contact The Beatitudes Campus. Please call them at (602) 995-2611.

Are you hiring nurses?

No, we do not hire nurses. We offer support to faith-community nurses and training for those interested in becoming faith-community nurses. Occasionally, we will learn of a church that is interested in hiring (either for pay or volunteer) a faith-community nurse. We will share this information when we can. We help faith communities that are interested in finding a nurse, but we do not act as the hiring agent for faith communities.

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